🧾 Refund and Returns Policy
We want you to feel confident with your purchase. Please read our policy below to understand the terms and conditions.
✅ 1-Month Satisfaction Guarantee (Jasa Pembuatan Website)
We proudly offer a 100% refund within 30 days for website creation services (jasa pembuatan website). If you’re not satisfied with the result, simply contact our support team and we’ll process your refund — no questions asked.
Eligible for refund:
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Website design & setup services
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Requests made within 30 days of purchase
❌ Non-Refundable Products & Services
To maintain integrity and security across our systems, we do not offer refunds for the following:
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💻 Hosting Services (monthly, quarterly, or annual subscriptions)
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🌐 Domain Purchases and Renewals (including lifetime domains)
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🔧 Technical Setup or Configuration Fees
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📦 Addon Services (e.g., SSL, email setup, snapshots, backups)
All purchases are final once provisioned, activated, or registered.
💡 Additional Terms
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Refunds (where applicable) are processed to the original payment method within 7–14 business days.
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If the request is based on service quality, please share feedback — we’re always improving.
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For issues beyond our control (e.g., client-side misconfiguration, third-party system changes), refunds may not be applicable.
📩 Need Help?
Our team is here for you. For refund inquiries, please reach us at: 📧 support@cloudhostingid.com
